The Protect Plan is exclusively available from the dealership where you purchased your vehicle, for that vehicle only, and must be added at the time of purchase or within 30 days of vehicle delivery.
What's Covered?*
| Service Request | Description |
|---|---|
| Tyre Replacement | Covers replacement if the tyre tread is 2mm or less through normal wear and tear. (Abnormal wear from burnouts, drifting, etc. is excluded.) Each impacted tyre requires a separate service request. |
| Braking Systems Replacement | Covers brake pads, brake rotors, or drums that have worn out through normal usage. Replacing both front and rear requires two separate requests. |
| Battery Replacement | Covers replacement of the 12V battery if it fails to start the vehicle due to normal wear and tear. |
| Windscreen Wiper Blades | Covers replacement if blades are worn out through normal wear and tear. |
| Tyre Repair | Covers punctures or tears caused by road hazards or debris. If the tyre is unrepairable, we will replace it. Each tyre impacted requires a separate service request. |
| Key Fob Repair | May include replacing the fob battery, push button, casing, and/or resetting/recoding. If parts are unavailable, we will replace the entire fob. |
3 Year Protect Plan
Enjoy added peace of mind with our 3 Year Protect Plan, designed to help with some of the most common vehicle ownership costs. The plan provides valuable cover for everyday wear and tear items such as tyres, brakes, batteries, wiper blades and key fobs, helping you keep your vehicle safe, reliable and on the road.
If a repair or replacement is needed, the plan will contribute up to the maximum benefit limits outlined in your Protect Plan schedule. If the cost of the repair exceeds the available benefit, we can still arrange the work for you, with any additional amount payable directly to the servicing dealer.
Eligibility
The 3 Year Protect Plan is available for eligible petrol, diesel and hybrid vehicles that are up to 7 years old from first registration T&C’s apply (View T&Cs) and must be purchased at the time of vehicle sale or within 30 days of vehicle delivery.
Eligible Vehicle Brands
Toyota, Kia, Hyundai, Mitsubishi, Mazda, Suzuki, Nissan, Subaru, Honda, MG, BYD (Hybrid Only), Haval, GWM (Great Wall), Chery, Renault, Volkswagen, Škoda, Peugeot, Citroën, Cupra, Mini, Fiat, Isuzu UTE, Ford, LDV, SsangYong, Jeep, Mahindra, Mercedes-Benz, BMW, Audi, Volvo, Jaguar, Land Rover, Genesis, RAM and GMSV.
Important Information
Work order limits, benefit amounts and claim eligibility are subject to the full terms and conditions of the Protect Plan in effect at the time of purchase. Refer to the Protect Plan Terms and Conditions current as at 22 September 2025 for complete details.
| Work Orders | Category 4 | |
|---|---|---|
| Tyre Replacement Costs - per tyre | 4 | $1,100 |
| Repairs/Service Brakes - per brake | 2 | $1,100 |
| 12V Battery Replacement | 1 | $1,100 |
| Wiper Blades Replacement | 2 | $213 |
| Tyre Repair Costs – per tyre | 6 | $59 |
| Key Fob Repair | 4 | $1,100 |
| MAX COVER AMOUNT OVER 3 YEARS | $12,880 | |
5 Year Protect Plan
Extra Protection. Greater Peace of Mind.
Enjoy added confidence throughout your ownership journey with our 5 Year Protect Plan. Designed to help reduce some of the most common vehicle ownership costs, the plan provides cover for key wear-and-tear items including tyres, brakes, batteries, wiper blades and key fobs.
Should a repair or replacement exceed the maximum benefit available under the plan, we can still arrange the work for you. Any costs above the applicable benefit limit will simply be payable directly to the servicing centre.
Eligibility
The 5 Year Protect Plan is available on all Approved Vehicle Manufactures (all Models Including EV’s) up to 3 years from first registration T&C’s apply (View T&Cs) and must be purchased at the time of vehicle sale or within 30 days of vehicle delivery.
5 Year Protect Cover
Approved Vehicle Manufacturers (All Models Including EVs)
Available on new and used vehicles, including EVs.*
*For electric vehicles, battery replacement cover applies to the vehicle's 12V battery only.
Alfa Romeo, Audi, BMW, BYD, Cadillac, Chery, Chevrolet, Citroën, Cupra, Deepal, Fiat, Ford, Ford F-150, Geely, Genesis, GMSV, GWM (Great Wall), Haval, Honda, Hyundai, Ineos, Isuzu, Isuzu UTE, Jaecoo, Jaguar, Jeep, KGM (SsangYong), Kia, Land Rover, LDV, Leapmotor, Lexus, Lotus, Mahindra, Mazda, Mercedes-Benz, MG, Mini, Mitsubishi, Nissan, Peugeot, Polestar, Porsche, RAM, Renault, Škoda, Smart, Subaru, Suzuki, Tank, Tesla, Toyota, Toyota Tundra, Volvo, Volkswagen, XPeng and Zeekr.
Important Information
Work order limits and benefits are subject to the Protect Plan Terms and Conditions current as at 20 January 2026.
| Work Orders | Max Amount Per Work Order | Total Cover Amount | |
|---|---|---|---|
| Tyre Replacement Costs - per tyre | 4 | $825 | $3,300 |
| Repairs/Service Brakes - per brake | 2 | $825 | $1,650 |
| 12V Battery Replacement | 1 | $550 | $550 |
| Wiper Blades Replacement | 2 | $110 | $220 |
| Tyre Repair Costs – per tyre | 6 | $44 | $264 |
| Key Fob Repair | 4 | $825 | $1,650 |
| MAX COVER AMOUNT OVER 5 YEARS | $7,634 | ||
Here's what's included
Tyre Protection
Covers punctures and replacements, keeping you safe and saving costs.
Brake Safety
Replaces worn parts to maintain braking performance and safety.
12V Battery
Reliable starts with timely battery replacement to avoid breakdowns.
Wiper Blades
Replaces front and rear blades for clear, safe visibility.
Key Fob Repair
Fixes or replaces fob parts so you're never locked out.
Concierge Support
We manage bookings and claims for a stress-free experience.
How to Claim
Repair Orders - Our concierge is available 24/7 via email at concierge@carbucks.com.au to assist with lodging and managing repair orders.
Consumers & dealers may also call us during business hours on 1800 131 318.
Please have the contract number and vehicle details ready when submitting a request.
A 2.6% administration fee will be added to every repair order.
More Questions? Read the FAQ
Protect Plan
Peace of Mind for Everyday Driving
The Protect Plan is a simple, cost-effective wear-and-tear protection plan designed to keep you confidently on the road. It covers essential components often excluded from standard servicing — including key fobs, wiper blades, 12V batteries, tyres, and braking systems — helping reduce unexpected repair costs.
The plan complements your regular logbook servicing by focusing on everyday wear and tear, giving you predictable costs and peace of mind.
Because your journey should always be smooth, safe, and stress-free.
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Customer Care
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At Suttons, we care about the experiences we provide our guests, and we are committed to learning how we can continually improve our service. Our Customer Care department is an independent resolutions team working for you towards your best outcome.
It’s not just customer service, it’s customer care.
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